Shipping Policy

Auge Light - Shipping Policy

Thank you for choosing Auge Light. Our Shipping Policy outlines the terms and conditions related to the shipment of our products. By making a purchase on our website, you agree to comply with and be bound by this Shipping Policy.

1. Processing Time:

Orders are typically processed within 1-2 business days from the date of purchase. Processing times may vary during promotional periods or holidays.

2. Shipping Methods and Costs:

Shipping costs are calculated based on the weight of your order and your location. The available shipping options and their respective costs will be displayed during the checkout process.

We offer standard and expedited shipping options to domestic and international destinations.

3. Estimated Delivery Times:

Estimated delivery times are provided during the checkout process based on your selected shipping method and location.

Delivery times are approximate and may be subject to unforeseen delays such as customs processing or weather conditions.

4. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and delivery of your order.

5. International Shipping:

For international shipments, additional customs duties, taxes, and fees may be levied by the destination country. These charges are the responsibility of the customer.

Auge Light is not responsible for delays caused by customs processing.

6. Shipping Restrictions:

Some products may have shipping restrictions based on their size, weight, or destination. Any such restrictions will be clearly communicated during the checkout process.

 

7. Undeliverable or Returned Packages:

If a package is undeliverable due to an incorrect address provided by the customer or if the package is refused, the customer will be responsible for any return shipping costs and may be subject to a restocking fee.

8. Lost or Stolen Packages:

Auge Light is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that the shipping address provided is secure and accurate.

9. Contact Information:

If you have any questions or concerns about our Shipping Policy, please contact us at inquiry@augelight.com

Note: This Shipping Policy is subject to change, and any updates will be reflected on our website. Please review the shipping policy regularly for the latest information.